Innovating for reliability across the care continuum
09/17/2026 15:00:00 UTC | 60 mins
Achieving zero harm requires healthcare organizations to look beyond isolated safety events and traditional definitions of harm. Physical harm remains critical, but breakdowns in communication, inequities, and risks that emerge during transitions or outside acute care can also profoundly affect patients, families, and the workforce. Creating safer care therefore requires a high reliability approach that extends across every setting, interaction, and shift.
Join Press Ganey and Novant Health to explore innovations in high reliability that are expanding how healthcare organizations identify, understand, and prevent harm across the care continuum. We’ll examine how Novant used workforce listening, consistent operating practices, and shared learning to achieve improvements in safety culture scores, increases in incident reporting, decreases in SSER, and more.
