Press Ganey

Building a culture where careers flourish: How OU Health drives engagement and excellence

08/28/2026 18:00:00 UTC | 60 mins

Healthcare organizations across the country are navigating workforce challenges that impact engagement, retention, and the overall employee experience. As expectations evolve, particularly among Millennials and Gen Z team members, organizations are looking for new ways to strengthen trust, support career growth, and create cultures where employees can thrive.

In this webinar, you’ll hear from OU Health’s Amanda Holguin, Vice President of Enterprise Talent & Culture, and Chelsea Mooneyhan, Vice President of Talent Development & Organizational Effectiveness, as they explore how OU Health aligned people and processes around a shared mission to foster development, empower leaders, and elevate both patient and employee experience.

Join us to learn how OU Health cultivated trust, inspired participation, and translated employee feedback into action, while improving engagement and building a stronger foundation for workforce excellence.

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By the end of this session, participants will be able to:

Understand the key workforce engagement trends shaping healthcare organizations today and why employee experience remains a critical driver of retention, culture, and patient outcomes.
Learn how OU Health built trust and participation through a comprehensive listening strategy that connects team members, leaders, and organizational priorities.
Discover practical approaches to leadership development, action planning, and employee growth that support sustained engagement and continuous improvement.
Explore real-world examples of how employee feedback was transformed into measurable action through initiatives such as crowdsourcing challenges, innovation programs, and leader development efforts.
Gain insights into OU Health's results, lessons learned, and future plans for strengthening employee engagement and organizational culture.

Featured speakers

Chelsea Mooneyhan
VP, Talent Development & Organizational Effectiveness
OU Health

Chelsea Mooneyhan serves as the Associate Vice President of Talent Development & Organizational Effectiveness at OU Health in Oklahoma City, Oklahoma. She has a Master’s Degree in Public Health and is a Certified Patient Experience Professional with an 11-year career in healthcare. Chelsea has improved the lives of patients and team members through impactful roles, including: Volunteer Program Development, Program Management-Clinical Trials Operations, Director of Experience, and Managing Consultant. Within her current role at OU Health, she has launched the system’s first Performance Management System, Rise 365-day Onboarding Model, Town Hall framework and the Employee Listening Lifecycle which captures employee insights across the employee experience.

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Megan Dieringer, MBA, PhD
Advisor
Press Ganey

Dr. Dieringer is a healthcare professional with over 13 years of bed-side experience. As an advisor at Press Ganey, she is responsible for providing guidance, training, leadership, and expertise in the field of employee and physician engagement.

In her role, Dr. Dieringer serves as a strategic partner to executive level decision makers and facilitates the development of improvement plans based on each organization’s strategy and metrics. These customized plans give senior leadership and management a roadmap to strengthen teams and organizational culture while providing safe, high quality patient care.

Before her current position, she worked bedside in the Intensive Care and Open-Heart Recovery Units for 13+ years at her local hospital. She was responsible for patient care, assisting with diagnostic testing, bedside procedures, and physician support. During her tenure at Press Ganey, she has served as both an Account Manager and Data Analyst prior to her appointment as an Advisor.

Dr. Dieringer obtained her PhD in Health Sciences at Rush University in 2026. Her dissertation showcased how resilience impacted turnover intention nationally in healthcare workers across the pandemic timeline. She completed her Master of Business Administration in 2021 with a focus in Evidence Based Analytics while being mentored by Dr. David Tobey the Executive Director and Principal Investigator of the National Cyberwatch Center to research leadership in favor of strengthening the national workforce.

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