Building a stronger safety learning system
10/14/2026 15:00:00 UTC | 60 mins
Historically, the healthcare industry has used incident reporting systems as a warehouse for patient safety event data. Too often, however, these systems have become a black hole, where those who report safety events never hear what actions an organization has taken in response. Without follow-up, employees lose confidence that reporting leads to learning and real improvement, and safety culture erodes as a result.
Join Press Ganey and Providence Health Care to explore how healthcare organizations can build a more effective learning system by strengthening cause analysis, developing meaningful action plans, and closing the loop with those who report safety concerns.