Webinar

CMS Star Ratings: OAS CAHPS, HCAHPS changes & what's ahead for 2026

03/11/2026 17:30:00 UTC   |   60 mins

CMS has announced that OAS CAHPS will be incorporated into the Overall Hospital Quality Star Ratings beginning with the 2026 update — a meaningful shift for Hospital Outpatient Departments and the Patient Experience measure group.

Join Press Ganey experts Chrissy Daniels, Deirdre Mylod, and Eme Augustini for a focused discussion on what CMS announced, what remains unclear, and how these changes intersect with evolving public reporting, including predictive HCAHPS Stars and Leapfrog.

Register now

What you will take away

  • Understand how OAS CAHPS will be folded into Overall Star Ratings — and what is not changing
  • Examine CMS’s restructuring of select HCAHPS measures and potential implications
  • Prepare for the preview period and public reporting ahead of the May 2026 release

Featured speakers

Chrissy Daniels

Chrissy Daniels
Chief Experience Officer
Press Ganey

Chrissy collaborates with teams across Press Ganey to design, develop, and deliver strategies to boost patient experience that are informed by over 400 million patient voices. Chrissy works closely with healthcare organizations nationwide as a strategic and operational partner.

Chrissy brings over 30 years of expertise in advancing the patient experience and building an engaging and collaborative culture. Frequently called upon as a guest speaker, she is widely recognized for her pioneering work in healthcare consumerism and physician performance data transparency.

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Deirdre Mylod, PhD

Deirdre Mylod, PhD
SVP, Research and Analytics
Press Ganey

In a joint role as Executive Director, Institute for Innovation, and Senior Vice President, Research & Analytics at Press Ganey, Deirdre is responsible for advancing the understanding of the entire patient experience, including patient satisfaction, clinical process, and outcomes. Mylod partners with leading healthcare providers to study and implement transformative concepts for improving the patient experience.  

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Eme Augustini

Eme Augustini
Policy Director
Press Ganey

Eme Augustini serves as Director of Government Affairs and Health Policy at Press Ganey, where she leads the development and execution of health policy strategy and helps healthcare organizations understand and respond to evolving federal and state regulatory requirements.

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Mr John Doe

Mr John Doe
Chief Story Teller4
ABC Corporation Ltd

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Mr John Doe

Mr John Doe
Chief Story Teller5
ABC Corporation Ltd

Aliquam a risus et purus imperdiet fringilla in nec odio. Nullam malesuada, ipsum sit amet mollis sollicitudin, neque nisi congue mi, vitae fringilla sapien enim vitae risus. Nam accumsan congue nisi. Maecenas urna ligula, tristique non ullamcorper ac, efficitur sit amet velit. Donec vestibulum cursus eros, vel feugiat arcu interdum vestibulum.

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Mr John Doe

Mr John Doe
Chief Story Teller6
ABC Corporation Ltd

Aliquam a risus et purus imperdiet fringilla in nec odio. Nullam malesuada, ipsum sit amet mollis sollicitudin, neque nisi congue mi, vitae fringilla sapien enim vitae risus. Nam accumsan congue nisi. Maecenas urna ligula, tristique non ullamcorper ac, efficitur sit amet velit. Donec vestibulum cursus eros, vel feugiat arcu interdum vestibulum.

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