Press Ganey

Inside the 2026 Press Ganey PSO Annual Report

06/17/2026 15:00:00 UTC | 60 mins

Join Press Ganey’s Chief Safety Officer, Dr. Tejal Gandhi, MD, MPH, CPPS, and Patient Safety Organization Senior Director, Heather Reed, CPHQ, for an in-depth discussion on findings from Press Ganey’s 2026 PSO Annual Report.

Drawing from more than 870,000 safety events reported in 2025 and insights from the nation’s largest patient safety dataset, this webinar will explore the emerging trends shaping the future of healthcare safety.

Attendees will leave with practical insights to help strengthen organizational resilience, improve reporting and learning systems, and accelerate safer, more reliable care for patients and the workforce alike – helping continue the push for Zero Harm 24/7.

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What you will take away

Explore the latest patient safety trends and data from the 2026 Press Ganey PSO Annual Report, including the most common and consequential safety events.
Identify the system-level vulnerabilities contributing to serious safety events, including breakdowns in communication, escalation, monitoring, and care coordination.
Understand how healthcare leaders can operationalize Zero Harm 24/7 principles to strengthen safety culture, reduce harm, and improve reliability across the care continuum.

Featured speakers

Dr. Tejal Gandhi, MD, MPH, CPPS,
Chief Safety Officer
Press Ganey

As Chief Safety and Transformation Officer, Dr. Gandhi, MPH, CPPS is responsible for improving patient and workforce safety, and developing innovative healthcare transformation strategies. She leads the Zero Harm movement and helps healthcare organizations recognize inequity as a type of harm for both patients and the workforce. Dr. Gandhi also leads the Press Ganey Equity Partnership, a collaborative initiative dedicated to addressing healthcare disparities and the impact of racial inequities on patients and caregivers. Before joining Press Ganey, Dr. Gandhi served as Chief Clinical and Safety Officer at the Institute for Healthcare Improvement (IHI), where she led IHI programs focused on improving patient and workforce safety.

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Heather Reed, CPHQ, APTD,
Senior Director, Patient Safety Organization (PSO)
Press Ganey

Heather Reed, CPHQ, APTD, is the Senior Director of the Press Ganey Patient Safety Organization (PSO) – the largest and fastest growing patient safety organization in the country. Heather leads the Press Ganey PSO, providing oversight of its analytics, industry insights, legal protections, monthly safety and high reliability learning forums, client community, and service delivery model. Her expertise in adult learning theory, project management, Press Ganey safety and high reliability organizing skills, and Safety Culture measurement has allowed for effective leadership of Press Ganey’s rapidly growing PSO, now partnering with over 120 health systems across the U.S. She also oversees product development in partnership with Press Ganey’s machine learning and data science teams to drive the analytics offered by Press Ganey’s safety solutions into the ever-evolving future. Prior to leading Press Ganey’s Patient Safety Organization, Heather was the primary Advisor for Press Ganey’s Safety Culture business unit and led development of Press Ganey’s industry-leading safety and high reliability education development.

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