Webinar

State of healthcare employee experience 2026

05/22/2026 18:00:00 UTC   |   60 mins

After years of disruption, the healthcare workforce is beginning to find its footing. Engagement is rising across roles—but recovery is not the destination. This moment represents an inflection point, and what comes next will determine whether progress is sustained—or lost.

In this webinar, we’ll explore the latest workforce engagement trends and what they reveal about the evolving drivers of performance, retention, and care experience. Drawing on national data across engagement, turnover, workforce demographics, and patient experience, the session will examine how changes in well-being, leadership alignment, and team dynamics are shaping outcomes across the healthcare ecosystem.

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You'll gain insight into:

  • Why engagement and patient experience are deeply interconnected
  • How early signals—like disengagement and survey nonresponse—can predict turnover risk
  • Why traditional retention strategies often fall short for newer generations of the workforce
  • The growing importance of caregiver safety, workload sustainability, and leadership trust
  • How to maximize organizational impact by embracing social capital as a key lever

Featured speakers

Jessica Dudley, MD

Jessica Dudley, MD
Chief Clinical Officer
Press Ganey

Jessica leads efforts to support organizations in increasing clinician engagement and improving patient care outcomes, particularly among physicians. Her areas of expertise include leadership development, clinical care redesign through outstanding teamwork, addressing clinician burnout, and advancing professional fulfillment. Jessica also leads Press Ganey’s Workforce Well-Being Collaborative, an initiative designed to help healthcare organizations identify, understand, and respond to the varied and disparate needs of their workforce.

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Jeff Doucette, DNP, RN, FACHE, FAAN

Jeff Doucette, DNP, RN, FACHE, FAAN
Chief Nursing Officer
Press Ganey

Jeff leads Press Ganey’s focus on improving patient and caregiver experience and developing nursing leadership at healthcare organizations nationwide. He also plays an integral role in the company’s workforce initiatives, including the Workforce Well-Being Collaborative. Prior to joining Press Ganey, Jeff served in various chief nursing officer roles at both community-based organizations and major academic medical centers throughout the U.S. He was the inaugural Vice President of the Magnet Recognition and Pathway to Excellence®️ programs at the American Nurses Credentialing Center.

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Milissa Eagle

Milissa Eagle
Director, Workforce Analytics
Press Ganey

As the Director of Workforce Analytics, Milissa leads people and processes aimed at analyzing workforce data and providing improvement insights to healthcare organizations. She drives strategy in analytics, data displays, and linking workforce data to important cross-domain healthcare outcomes, such as safety, quality, and patient experience. Milissa collaborates with teams and leaders across Press Ganey to leverage data to inform and support organizations in reducing caregiver and patient suffering.

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Mr John Doe

Mr John Doe
Chief Story Teller4
ABC Corporation Ltd

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Mr John Doe

Mr John Doe
Chief Story Teller5
ABC Corporation Ltd

Aliquam a risus et purus imperdiet fringilla in nec odio. Nullam malesuada, ipsum sit amet mollis sollicitudin, neque nisi congue mi, vitae fringilla sapien enim vitae risus. Nam accumsan congue nisi. Maecenas urna ligula, tristique non ullamcorper ac, efficitur sit amet velit. Donec vestibulum cursus eros, vel feugiat arcu interdum vestibulum.

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Mr John Doe

Mr John Doe
Chief Story Teller6
ABC Corporation Ltd

Aliquam a risus et purus imperdiet fringilla in nec odio. Nullam malesuada, ipsum sit amet mollis sollicitudin, neque nisi congue mi, vitae fringilla sapien enim vitae risus. Nam accumsan congue nisi. Maecenas urna ligula, tristique non ullamcorper ac, efficitur sit amet velit. Donec vestibulum cursus eros, vel feugiat arcu interdum vestibulum.

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